ING says Scanner cannot support new iDEAL/Wero setup, shifting some payments to app only
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What happened
ING disclosed that its physical/standalone Scanner does not work with the new iDEAL/Wero payment configuration, so certain online transactions require the ING app instead of the legacy authentication device.
Why it matters
Retail payment authentication changes at a major bank can create immediate disruption for e-commerce checkout completion, customer support loads, and confidence in payment-system transitions. Because iDEAL is embedded across Dutch online commerce, even a bank-specific compatibility gap can spill into merchant complaints and scrutiny of migration readiness.
ING said on 2026-07-29 that its Scanner cannot support the new iDEAL/Wero payment setup, meaning some online payments will only be possible through the bank’s mobile app. The issue affects a core retail-payment flow at one of the Netherlands’ systemically important banks at the same time iDEAL is being linked into the broader European Wero scheme. The immediate policy relevance is not M&A or earnings but operational continuity, consumer communication, and whether migration to the new payment stack creates avoidable frictions for households and merchants.
Watch for
ING Nederland customer-service page update on 2026-07-30 detailing which iDEAL/Wero transactions still require the ING app versus alternative authentication routes Dutch Payments Association acknowledgement by 2026-07-31 of merchant or bank transition issues tied to iDEAL-Wero authentication flows ACM or De Nederlandsche Bank public note by 2026-08-01 on accessibility, continuity, or supervision of retail-payment authentication during the iDEAL/Wero transition Large Dutch webshops or PSPs such as Adyen or Mollie status-page notice by 2026-08-01 citing elevated ING iDEAL checkout failures or customer-routing changes